Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website and online services of The Catalyst FZE (“The Catalyst”, “we”, “us”, or “our”). By accessing or using thecatalystfze.com (the “Site”) or engaging our services, you agree to these Terms and any policies incorporated by reference. If you do not agree, do not access or use the Site or our services.

1. Scope of Services

The Catalyst provides advisory, company formation, banking facilitation, tax and bookkeeping advisory, visa and residency guidance, and related corporate services in the UAE and internationally (“Services”). These Terms apply to all users of the Site and all clients who receive Services whether via online engagement, email, telephone, or in-person consultation.

2. Eligibility and Client Representations

You represent and warrant that you have the legal capacity to enter into these Terms and that any information you provide to us is true, complete, and not misleading. Where you act on behalf of an entity, you confirm you are authorized to bind that entity and that the entity accepts these Terms.

3. Registration, KYC, AML and Documentation

To provide Services we will require valid identification, proof of address, corporate documents, beneficial ownership information, and other records necessary to satisfy UAE and international Know Your Customer (KYC), Anti-Money Laundering (AML), and counter-terrorist financing requirements. You agree to promptly provide all requested documentation and accurate information.

4. Fees, Payment, and Fee Protection

• Fees: Our fees for Services are set out in proposals, quotes or invoices provided to you. Fees exclude government, free zone, or third-party filing fees, taxes, duties, bank charges, or other disbursements unless explicitly stated.
• Payment: Unless otherwise agreed in writing, all fees are payable in advance or according to the payment schedule in the engagement letter. We accept payment by bank transfer, card, or other methods we specify.
• Protection of Fees Against Legal Penalties: You acknowledge and agree that The Catalyst’s fees are earned for advisory and facilitation work performed and are not contingent on obtaining regulatory approvals, visas, bank accounts or other third-party outcomes. Where an administrative, regulatory or judicial authority imposes penalties, fines, or other legal obligations on a client arising from the client’s acts, omissions, or prior non-compliance, The Catalyst’s fees shall remain payable and shall not be reduced, refunded or offset by such penalties unless expressly agreed in writing. If The Catalyst is required by a competent authority to remit fees or funds to satisfy a legal penalty, you remain responsible for reimbursing The Catalyst for such sums and for any reasonable costs incurred in connection with compliance.
• Reversal and Chargebacks: In the event of payment reversals or chargebacks for which you are responsible, you shall promptly reimburse The Catalyst for the amount reversed plus any related administrative fees, interest and legal costs incurred.

5. Deliverables, Timeline and Third-Party Approvals

We will provide deliverables and take actions as set out in the engagement letter or proposal. Timelines are estimates and depend on third-party authorities, banks, or counterparties. We are not liable for delays caused by third parties, incomplete documentation, or your failure to respond promptly.

6. Client Duties and Cooperation

You must: (a) provide accurate, complete information and documents; (b) promptly respond to requests; (c) comply with applicable laws and regulations; and (d) notify us immediately of any changes relevant to the Services. Failure to cooperate may result in suspension or termination of Services without refund of fees.

7. Confidentiality and Data Protection

We will treat client information as confidential and will not disclose it except where (a) disclosure is authorized by you, (b) required by law, regulation, or competent authority (including UAE free zone authorities, financial regulators, courts or law enforcement), or (c) necessary to provide the Services to third-party service providers under written confidentiality obligations. By engaging us you consent to the transfer and processing of your personal data within the UAE and internationally where necessary to deliver the Services. Our privacy policy governs our use of personal data and is incorporated by reference into these Terms.

8. Intellectual Property

All intellectual property rights in our materials, methodologies, templates, and the Site remain our exclusive property. You are granted a limited, non-exclusive, non-transferable license to use documents and deliverables for your internal business purposes only, subject to full payment of fees and compliance with these Terms.

9. Warranties and Disclaimers

We warrant that we will perform Services with reasonable skill and care consistent with professional standards. Except as expressly provided, all other warranties are excluded to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful code. Nothing in these Terms purports to exclude liability for fraud, willful misconduct, or other liability which cannot be excluded by applicable mandatory law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or the Services shall be limited to the total fees paid by you to The Catalyst for the Services that gave rise to the claim in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, loss of business opportunity, or reputational harm, even if advised of the possibility of such damages.

11. Indemnity

You agree to indemnify, defend and hold harmless The Catalyst, its affiliates, officers, directors and employees from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or relating to (a) your breach of these Terms; (b) your negligent or unlawful acts or omissions; (c) any third-party claim arising from information you provide; or (d) your violation of applicable law.

12. Sanctions, Export Controls and Prohibited Persons

We will not provide Services that would cause us to breach applicable sanctions, export controls, or trade restrictions. You warrant that neither you nor your beneficial owners are listed on any sanctions or denied parties lists and that the Services will not be used for any unlawful purpose. We may refuse or suspend Services and retain fees where required by law or policy.

13. Termination

Either party may terminate an engagement as set out in the engagement letter. We may suspend or terminate access to the Site or Services without notice if you breach these Terms, provide false documentation, engage in fraudulent conduct, or where required by law. Termination does not relieve you of obligations to pay accrued fees, reimburse disbursements, or indemnify The Catalyst as provided herein.

14. Dispute Resolution and Governing Law

These Terms are governed by the substantive laws of the United Arab Emirates. To the extent applicable, the rules and regulations of the relevant UAE free zone in which services are delivered will also apply to matters specifically arising within that free zone. Any dispute, controversy or claim arising out of or relating to these Terms or the Services shall first be referred to senior representatives for good faith negotiation. If the dispute is not resolved within 30 days, it shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules. The seat of arbitration shall be Dubai, UAE, and the language shall be English. Notwithstanding the foregoing, The Catalyst may seek injunctive or other equitable relief in UAE courts where necessary to protect its fees or intellectual property.

15. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including acts of God, strikes, government actions, pandemics, cyberattacks, or major telecom outages. Affected obligations will be suspended for the duration of the force majeure event; however, fee obligations for Services already performed remain payable.

16. Amendments

We may amend these Terms from time to time. Material changes will be updated on the Site before they take effect. Continued use of the Site or engagement of Services after the effective date constitutes acceptance of the amended Terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permissible.

18. Entire Agreement

These Terms, the engagement letter, any proposals quoted to you, and our privacy policy constitute the entire agreement between you and The Catalyst regarding the subject matter and supersede all prior agreements and understandings.

19. Contact Information

If you have questions about these Terms or require further information, contact us:

• Company: The Catalyst FZE
• Website: https://thecatalystfze.com
• Email: info@thecatalystfze.com
• Phone: +971 56 219 2080
• Address: Physical address and trade licence number will be provided in the engagement letter and on request.

20. Acknowledgement

By using the Site or engaging our Services you acknowledge that you have read, understood, and agree to be bound by these Terms.